At Al-watnia candles, we are committed to delivering your products in a timely and efficient manner. Please take a moment to read through our shipping policy to understand how we process orders and handle shipping.
Shipping Policy
At Alwatnia candles, we are committed to delivering your products in a timely and efficient manner. Please take a moment to read through our shipping policy to understand how we process orders and handle shipping.
Shipping Fees: The shipping cost will be calculated at checkout based on your location and chosen shipping method.
Here's a basic template for a shipping policy page that you can adapt to your specific business needs. Feel free to adjust the details based on your shipping methods, regions, costs, and other relevant information.
1. Order Processing Time
Processing Time: All orders are processed within 1-2 business days, excluding weekends and holidays.
Order Confirmation: You will receive an order confirmation email after placing your order. Please review it carefully to ensure all details are correct.
Order Shipping: After processing, your order will be shipped and you will receive a shipping confirmation with tracking details.
2. Shipping Methods & Delivery Times
We offer various shipping methods to ensure your order arrives in the most efficient manner. Shipping times may vary based on your location and the chosen shipping method.
Standard Shipping: Typically 5-7 business days.
Expedited Shipping: 2-3 business days.
Local Delivery: Orders within Cairo & Giza can expect same-day or next-day delivery.
3. Shipping Costs
4. Shipping Rates
Sinai & New Valley
5. Order Tracking
Once your order has shipped, you will receive an email with tracking information. You can use the tracking number to monitor the progress of your shipment on the carrier's website.
6. Shipping Restrictions
We currently do not ship to P.O. Boxes or APO/FPO addresses.
Some products may be subject to restrictions on shipping to certain regions. If this applies to your order, we will notify you before shipment.
7. Address Accuracy
Please ensure your shipping address is correct when placing your order. We are not responsible for delays or lost packages due to incorrect addresses. If you notice an error in your shipping address, please contact our customer service team as soon as possible to make corrections.
8. Lost or Damaged Items
If your package is lost or damaged during the transition, please contact our customer support team within 7 days of receiving your shipping confirmation. We will work with the carrier to resolve the issue and ensure you receive your order or a refund.
9. Contact Us
If you have any questions regarding our shipping policy or need assistance with your order, please don't hesitate to contact us:
Email: info@alwataniacandle.com
Live Chat: Available on our website