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Awaiting Order Arrival

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

When will I receive my order ?

Track the status of your order: Alwatania Candle provides the ability to track the status of an order by tracking number.

Ordering & Payment

How can I place an order ?

You can easily place an order through our website by adding your favorite products to the cart and proceeding to checkout.

What payment methods do you accept ?

We accept multiple payment methods including:

  • Cash on Delivery (COD)
  • Credit/Debit Cards
  • Online payment gateways (fawry)
Is Cash on Delivery available ?

Yes, Cash on Delivery is available in selected areas.

Will I receive an invoice ?

Yes, an invoice will be sent to your email after your order is confirmed.

After sales

Can I return or exchange a product ?

Yes, we accept returns or exchanges within a specified period after delivery, provided the product is unused and in its original condition.

What should I do if I receive a damaged item ?

If you receive a damaged product, please contact us within 24–48 hours with photos of the item, and we will arrange a replacement or refund.

How long does it take to process a return or refund ?

Returns are usually processed within a few business days after we receive the item. Refunds may take additional time depending on your payment method.

Refund

What is your refund policy ?

We offer refunds for damaged, defective, or incorrect items. Requests must be made within a limited time after delivery.

How can I request a refund ?

To request a refund, please contact our support team with:

  • Your order number
  • The reason for the request is clear
What if I paid online and canceled my order ?

If your order is canceled before shipping, you will receive a full refund.